You have rights to obtain and reuse your personal data for your own purposes across different services. E.g. if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
LAST UPDATED: October 2021
About FIRM NAME
- Sets out the types of personal information we collect about you.
- Explains how we collect your personal information.
- Explains when, why and with who we will share your personal information.
- Explains how we look after your personal information.
- Explains how we use your personal information and the legal bases we have for using your personal information.
- Explains how we use your information to make automated decisions.
- Explains what happens if you choose not to give personal information.
- Explains how long we keep your personal information.
- Sets out your legal rights.
- Explains how to get a copy of your personal information.
- Explains how to contact us.
What personal information we collect about you
Personal information means any information relating to an identified or identifiable natural person. This does not include information that has been anonymised or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
These are some of the types of personal information that we may collect, use, store and transfer:
|Type of Personal Information||Description|
|Identity||Your Title, First Name, Surname, Date of Birth|
|Financial||Your Bank Account Details|
|Contact||Where you live|
|Contractual||Our services to you|
|Behavioural||Details of how you use our Services|
|Communications||What we learn about you from communications between us|
|Consent||Any Permissions, Consent or Preferences you gave us|
Where we collect personal information from
We may collect personal information about you from any of these sources:
Direct interactions, which includes personal information you give to us:
- When you apply for our products and services.
- When you talk to us on the phone.
- When you use our websites, mobile device apps or web chat services.
- In emails and letters.
Who we share your personal information with
We may share your personal information with:
- Regulators and other authorities (including the Information Commissioner’s Office).
- Companies who perform marketing services on our behalf such as third-party vendors including Google.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
We may transfer your personal information outside of the European Economic Area (‘EEA’) to:
- Comply with a legal or regulatory obligation.
- Work with our agents/suppliers for contractual purposes.
Whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
How we look after your personal information
We are committed to ensuring your personal information is secure. To minimise the risk that there is unauthorised access to or disclosure of your personal information, we put in place, where practicable, appropriate physical, electronic and managerial procedures to safeguard and secure it.
We also limit access to your personal information to those employees, agents, contractors and other third parties on a “need to know” basis. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How we use personal information and how the law protects you
Data Protection law only allows us to use personal information if we have a proper reason to do so. The law recognises four proper reasons for using personal information:
- To fulfil a contract, we have with you.
- When it is our legal duty.
- When it is in our legitimate interests.
- When you consent to it.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Here is a list of ways that we may use your personal information, which of the reasons we rely on to do so and our legitimate interests.
|Types of Data||Purpose||Legal Purpose|
|Clients Email Address||
|Clients Phone Number||
|Clients Web-site Address||
|Employees Bank/Account Details||
|Employees Phone Number||
|Employees Account Details||
We may use your personal information to tell you about relevant products and offers. This is what we mean by ‘marketing’. We may use this personal information to form a view on what we think you may want or need, or what may be of interest to you, and therefore which products, services and offers may be relevant for you.
We will only:
Use your personal information to send you marketing messages
if you have given your consent for us to do so.
You can ask us to stop sending you marketing messages by contacting us at any time.
If you choose not to give personal information
We may need to collect personal information by law, or under the terms of a contract we have with you.
If you choose not to give us this personal information, we may not be able to fulfil our legal or contractual obligations. This may mean we cannot issue you an insurance policy and we cancel a product or service you have with us.
Any data collection that is optional would be made clear at the point of collection.
How long we keep your personal information
We will keep your personal information for as long as you are a customer of ISM
After you stop being a customer, we may keep your data for up to 6 years for one of these reasons:
- To respond to any questions or complaints.
- To show that we treated you fairly.
- To maintain records according to rules that apply to us.
Your legal rights
You have the following rights in relation to your personal information:
1. The right to be informed
2. The right of access
3. The right to rectification
You’re entitled to have your information corrected if it’s inaccurate or incomplete, though we may need to verify the accuracy of the new data you provide to us.
4. The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
5. The right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
6. The right to data portability
You have rights to obtain and reuse your personal data for your own purposes across different services. E.g., if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
7. The right to object
You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent).
If you wish to exercise any of the rights set out above, please email David@inschool-media.co.uk.
How to withdraw your consent
You can withdraw your marketing consent at any time. To do so send us an email to David@inschool-media.co.uk.
How to contact us
Please let us know if you are unhappy with how we have used your personal information. You can write to us at David@inschool-media.co.uk.
If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO).